Privacy policy

Introduction

Welcome to L'Objet's privacy policy.

  1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy policy 

This privacy policy explains our policies and actions regarding how we collect, use, and disclose the personal information that we retrieve through our website, stores, and digital platforms. This policy aims to give you information on how L'Objet collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product from us. 

We take our privacy very seriously. We are commited to protecting our privacy and believe you should know what personal information we collect and use. It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. 

If you have any questions regarding our Privacy Policy do feel free to contact us.  

Controller 

L'Objet is made up of different legal entities: 

  • L'Objet USA, LLC
  • L'Objet IOM Limited
  • L'Objet UK Limited
  • L'Objet Retail, LLC

(together the "L'Objet Group") 

This privacy policy is issued on behalf of the L'Objet Group so when we mention "L'Objet", "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the L'Objet Group responsible for processing your data. 

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below. 

 

Contact details 

  

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy team in the following ways: 

L'Objet Data Privacy 

3515 Conflans Road 

Irving, TX 75061 

Call us: 855.562.5388 

Or Email us at: support@l-objet.com 

 

You have the right to make a complaint at any time to your data protection supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority so please contact us in the first instance.  

Changes to the privacy policy and your duty to inform us of changes 

We keep our privacy policy under regular review. This version was last updated April 2023. 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

  

Third-party links 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

 

  1. THE DATA WE COLLECT ABOUT YOU

Personal data (hereinafter referred to as "Data" or “data”), or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

  • Identity Data includes name and title.
  • Customer Service includes any specific needs of the customer in relation to their order and online/retail experience. During the product selection process, in store consulting, or any other services provided during the Customer Experience. 
  • Contact Data includes shipping address, billing address and email address.
  • Financial & Legal Data includes credit card number, expiration date and CVV code. For any legally relevant purposes from the contract of sale (accounting, tax, legal obligations, and legal warranties).
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you.
  • Usage & Analytical Data includes information about how you use our website, products and services. Research and analysis of your consumption patterns, settings and preferences in order to personalize your experience and needs.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, your origin of opt-in (whether you opted in online or in one of our stores) and activity history (which emails you have received/opened/clicked through/purchased via).
  • Survey Data that we may have collected with your consent in participation. 

 

Your data may be transferred to, and stored outside of the European Econimic Area including the US and other non-EEA regions. These regions do not have similar data protection regulations to the EEA and you should be aware that for example the regulation laws in the US are not similar to those in the EEA. Do note, where we transfer your information, we will ensure to take the appropriate safeguard and rely on the EU approved standards to the transfers of data to be in accordance with this Privacy Policy. 

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

If you fail to provide personal data, where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with our products). In this case, we may have to cancel a product you have ordered but we will notify you if this is the case at the time. 

With your consent, L’OBJET will be able to analyse your site habits and preferences to offer products and features that personalize your needs and purchase history.  

L’OBJET will be able to process the following types of data using automated tools: the value and frequency of transactions, types of products purchased.  

L’OBJET will be able to obtain more data directly from you about your habits and lifestyle – such data may also be obtained indirectly through social media platforms or through the use of cookies on the L’OBJET website, and therefore not from you. This type of data will only be collected if you accept in advance with use of third-party login registration, by which data from a social media platform can be transferred through the use of analytics and marketing cookies provided on the platform’s websites. The purpose of these analytics is to provide product, services, and features customized to your need and preference.  

Data Retention 

We process data only for as long as necessary for the purposes which were selected. This data will be deleted or archived through the necessary time period for us to continue to process it for the purpose of compliance obligated to which are subject or for other legal purposes. The purposes for which we collect this data are listed below:  

  • Contractual Purposes: to comply with legal provision and to only be kept for only 10 years.  
  • Legal Purposes: to comply with tax legal regulations and to be kept for only 10 years. 
  • Customer Service Purposes: data will be retained for as long as needed in order to service the customer within their specific need or request based on the instructon of the customer. 
  • Marketing Purposes: Consent for continued retention can be requested from the customer. If there is no consent to extend data retention, customer data is stored for only 5 years.  
  • Analytical Purposes: to be kept for only 5 years.  
  1. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through: 

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you purchase our products, create an account on our website, subscribe to our newsletter or give us feedback or contact us.
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, character set, language used, server address, remote address and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties: analytics providers such as Google Analytics based outside the EU; advertising networks such as Google AdWords and Facebook based inside or outside the EU; and search information providers such as Google based inside or outside the EU.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Acrosscity, LDA based inside the EU.
  1. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

o Where we need to perform the contract we are about to enter into or have entered into with you. 

o Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

o Where we need to comply with a legal obligation. Click here to find out more about the types of lawful basis that we will rely on to process your personal data. 

o Track online and in-store transaction data.  

o Provide you with personalized information you might find useful or have requested from us, including data about our products and services. Some of these might have come from third parties, provided you have consented that you do not object to being contacted. 

o Research and analytics on our clients demographics and transaction data.  

o You can request for us not to contact you at any point in time. You can do so at the time you provide your data in-store by not confirming to relevant marketing communications, or where you request us to no continue to use your data in this manner, by following the unsubcribe directions on any communications we send to you. You also have the right to contact us at any time. 

Third-party marketing 

We do not share your personal data with third parties for marketing purposes. 

Purposes for which we will use your personal data 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

Purpose/Activity 

Type of data 

Lawful basis for processing including basis of legitimate interest 

To register you as a new customer 

(a) Identity 
(b) Contact 

Performance of a contract with you 

To process and deliver your order including: 

(a) Manage payments, fees and charges 

(b) Collect and recover money owed to us 

(a) Identity 
(b) Contact 
(c) Financial 
(d) Transaction (e) Marketing and Communications 

(a) Performance of a contract with you 
(b) Necessary for our legitimate interests (to recover debts due to us) 

To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey 

(a) Identity 
(b) Contact 
(c) Profile 
(d) Marketing and Communications 

(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) 

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

(a) Identity 
(b) Contact 
(c) Technical  

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) 
(b) Necessary to comply with a legal obligation 

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences 

(a) Technical 
(b) Usage  

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) 

To make suggestions and recommendations to you about products that may be of interest to you  

(a) Identity 
(b) Contact 
(c) Technical 
(d) Usage 
(e) Profile 
(f) Marketing and Communications 

Necessary for our legitimate interests (to develop our products/services and grow our business) 

 

Your Rights 

You have rights outlines below in relation to your data and how we process your data:  

You can request access to your personal data.  

You may request that any incorrect data be rectified. 

In some cases, you may request for your personal data be deleted. (Where your data which was provided by you is no longer needed and necessary for us to continue to process it).  

We process your data with only your prior content. You may request for us to stop processing your data at any time by withdrawing your consent. If you withdraw your consent here or any time in the future, this may affect our ability to provide you with our goods or services – as well as personalizing your experience. 

If you have a complaint about how your data is processed conducted by us, you can contact us.  

 

Withdrawing Data Processing Consent 

You can request us to unsubscribe you for any marketing messages at any time by following the unsubscribe links on any marketing messages sent to you or by contacting us.  

Cookies: 

You can set your browser to disable all or some browser cookies, or to alert you when cookies are accessed. If you request to remove or disable cookies, do note some features or areas of the website may not be functional or allow you to access. For more information on cookies and how we use them, you can visit our cookie policy page.  

Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

  1. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in the table headed Purposes for which we will use your personal data above. 

Internal Third Parties as set out in the Glossary. 

External Third Parties as set out in the Glossary. 

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. 

  1. INTERNATIONAL TRANSFERS

United States customers 

The data that we collect from you may be processed by L’Objet staff and third-party agents working outside of the United States. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and customer service. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable law. 

European customers 

We are based outside the European Economic Area (EEA), although we have retail stores inside the EEA. We also have employees based outside the EEA which are not in the United States, for instance, in Portugal. 

When you purchase products online your data is transferred outside the EEA to L'Objet in the United States and may also be transferred to our employees in Portugal. We will comply with your domestic data protection laws as if we were based in the EEA. We ensure your personal data is protected by requiring all our group companies to enter into contractual arrangements relating to their processing of your personal data. These contracts are called "Model Clauses". For further details, see European Commission: Model contracts for the transfer of personal data to third countries. 

When you purchase goods in one of our retail stores in the EEA or United Kingdom, which are operated by our local domestic retail partners, your data (name and email addresses only if you have opted-in to receiving marketing communications) is transferred to L'Objet in the United States via Klaviyo, a US based software provider. 

Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. We ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries. 

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. 

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the United States. For further details, see European Commission: EU-US Privacy Shield. 

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. 

  1. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We use encryption technology and Secure Socket Layers (SSL) technology to ensure that all transactional information you provide to us is protected to the highest standard. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

  1. DATA RETENTION

How long will you use my personal data for? 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. 

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see your legal rights below for further information. 

In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

  1. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. 

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. 

No fee usually required 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. 

What we may need from you 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

  1. GLOSSARY

LAWFUL BASIS 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. 

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to. 

THIRD PARTIES 

Internal Third Parties 

Other companies in the L'Objet Group acting as joint controllers or processors: 

  • L'Objet USA, LLC and L'Objet Retail, LLC, who are responsible for website and phone order processing, order fulfilment and shipping, customer service communication, email marketing, event invitations and analytics.
  • L'Objet IOM Limited, who are responsible for website and phone order processing, order fulfilment and shipping and customer service communication.
  • L'Objet UK Limited, who are responsible for website and phone order processing, order fulfilment and shipping, customer service communication.

External Third Parties 

  • Shopify Inc. - our e-commerce platform provider based in Canada
  • Klaviyo - our email marketing provider based in the United States.
  • Rewind - website data back-up provider based in Canada.
  • Re: Amaze - customer service email and chat application based in United States.
  • Acrosscity, LDA, who provide warehousing and fulfilment for L’Objet IOM Limited, based in Portugal. This company is affiliated with the L'Objet Group.
  • NYC Luxury Reps, who serve as a representative for L'Objet USA, LLC, based in the United States. This company is affiliated with the L'Objet Group.
  • Quickbooks - our accounting software provider used for United States and international transactions, based in the United States and the United Kingdom.
  • Innotech - our IT support providers, based in the United States.
  • Harrods - our retail partners, based in the United Kingdom.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United States and the United Kingdom, who provide consultancy, banking, legal, insurance and accounting services.
  • Shipping companies such as UPS and TNT, acting as processors based in the United States and the United Kingdom, who provide logistics and delivery services.
  • Tax authorities, regulators and other authorities acting as processors or joint controllers based in the United States and United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS 

You have the right to: 

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 

If you want us to establish the data's accuracy. 

  • Where our use of the data is unlawful, but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.