Refund policy

CREATE A RETURN

We hope you are delighted with your L’OBJET purchase. If you wish to return your purchase from l-objet.com, we will accept merchandise for a refund or merchandise credit under the following conditions:

  • Items must be unused, in their original condition and in their original packaging.  Damaged, used, or altered returns or anything L’OBJET considers unreasonable will not be accepted and will be returned to the customer.
  • Items must be received by L’OBJET no later than 30 days after the date of delivery. Returns received outside the above time frames are accepted at L’OBJET’s discretion.
  • Discounted clearance items with a “final sale” note on the product page may not be returned or exchanged.
  • Gifts purchased from l-objet.com may be exchanged for another product. You must include your gift receipt or packing slip in the return. If your requested exchange item is of greater value than the original gift receipt, you must pay the difference. Refunds for lesser value items will not be provided.
  • Custom-made, exclusive or limited-edition pieces may not be refunded or exchanged.

Please be advised, L'OBJET does not provide shipping labels or pay for return shipping/handling costs when an unwanted item is returned.

Should there be any defects or damaged items in your order, please contact customer service immediately upon receipt. In the event of an incorrect shipment, defective/damaged item that is the fault of L’OBJET or our shipping carrier, our customer service team will assist with a prepaid label to return the merchandise for a replacement or refund.

If you have any questions about our return policy, please contact customer service.

United States / Canada

Hours: Monday – Friday
9 AM – 5 PM (Central Time)
P: +1.855.562.5388
E: 
support@l-objet.com

International

Hours: Monday – Friday
9 AM – 5 PM (Western European Time)
P: +351 262545271
E: internationalsupport@l-objet.com

HOW TO RETURN YOUR PURCHASE

If you wish to return your purchase from l-objet.com, please follow these instructions:

  • Obtain a return authorization by completing the form below.
  • Your request will be answered by a customer service representative who will provide a return authorization. Print and place it in the box with your items for return.
  • Pack the merchandise for return in the same way you received it, using sufficient bubble wrap, foam or paper cushions for delicate pieces.
  • L'OBJET does not provide shipping labels or pay for return shipping/handling costs when an unwanted item is returned.
  • We recommend shipping merchandise for return via UPS for tracking purposes.
  • We recommend that you request adequate insurance to cover the purchase price of the shipment. L’Objet does not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
  • USA/Canada Returns must be shipped for processing to:
    L’OBJET / Returns
    3515 Conflans Road
    Irving, TX 75061
  • All Returns from UK, EU and GCC countries must be shipped for processing to:
    L’OBJET / Returns
    Lote 34, Zona Industrial Do Casal da Areia
    2460-392 Cos Alcobaca, Portugal
  • Contact UPS for a pickup or drop off package at a location.
  • Please keep a copy of your return authorization form and return shipping label in the event you need to contact customer service.
  • US website purchases may be returned in person at our NYC boutique. Contact customer service to obtain a return authorization.

Your personal information will be used only to reply to your inquiry. Please see our privacy policy. 

REFUNDS

  • L'Objet will refund your order on receipt of a return. This may take 3-5 business days upon receipt of the returned product.
  • Refunds will be credited to the credit card used to make the purchase in the same currency as the original purchase.
  • Shipping charges and duties will not be refunded, except for manufacturing defects or damages.
  • Returns shipping from United Kingdom, China, or GCC countries to our Portugal distribution center will incur import duties and customs fees upon arrival in Portugal. These import duties and customs fees will be your responsibility to pay and will be deducted from your refund amount.
  • Returns shipping from Canada to our Texas distribution center will incur import duties and customs fees upon arrival in Texas. These import duties and customs fees will be your responsibility to pay and will be deducted from your refund amount.
  • Should there be any defects or damaged items in your order, please contact us immediately upon receipt.