We hope you are delighted with your L’OBJET purchase. If for any reason you wish to return your purchase from this Site, we will accept merchandise for a refund or merchandise credit under the following conditions:
- Unused Items must be in their original condition and in their original packaging.
- Any damaged, used, or altered returns or anything L’Objet considers unreasonable will not be accepted and will be returned to the customer.
- Item must be received by L’OBJET no later than 30 days after the date of delivery.
- Returns received outside the above time frames are accepted at L’OBJET’s discretion. Sale items and exchanged items are final sales and may not be returned or exchanged.
- We recommend shipping merchandise for return via UPS for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
- Gift Returns may be exchanged for product. You must include your gift receipt or packing slip in the return. If your requested exchange item is of greater value than the original gift receipt, you must pay the difference. Refunds and cash backs for lesser value items will not be provided.
- Custom-made, exclusive or limited-edition pieces may not be refunded or exchanged.
These instructions must be followed exactly and any failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at +1.855.562.5388 or e-mail Email Us.